Set up a business operating system in nothing flat with the best knowledge management app.

Set up a business operating system in nothing flat with the best knowledge management app.

In the 1940s computers didn’t have disc drives. A DOS, or disk operating system, is an operating system that runs from a disk drive. An operating system (OS) is the software that controls a computer’s hardware and peripheral devices; it allows other software programs to function.

Businesses can also have systems that allow the business to function in the most efficient way possible. A business operating system can be designed using no-code or low code tools that are readily available.

In this article, I will introduce a tool. It's the best knowledge management application, and curated features, and how to set up a business operating system of your own in nothing flat.

In the health industry, the amount of data coming and going is growing exponentially. Projects, activities, and tasks are in different places. As the amount of company-related data grows, companies need to expand their resources in a way that doesn’t break the bank.

A knowledge-based management app. can be used to bring everything under one roof: seamless and very inexpensive.

When used properly the application resets the standard of having disparate data existing in different places.

There are many unseen benefits of using this application that include:

  1. A rolling journal that tracks all activity like an Anne Frank diary
  2. Simpler processes and less redundancy
  3. Transparency for all team members

Using applications like this requires time and research to understand its inner workings.

Table of Contents

  • The problem with disparate data
  • The solution—a knowledge management app.
  • Benefits of Using a knowledge management app.
  • Key features of Notion’s knowledge management app.
  • Case Studies in the Health Industry
  • Extending the Application—KPIs/Goals and Tracking Metrics
  • Templates
  • Takeaways
  • Conclusion—Single space to organize everything that matters.

The Problem

Knowledge sharing is the delivery mechanism for the transfer of solutions from A to B. Often it is not passed on and it is at risk of being lost.

Basic spreadsheets work well as a storage site for data. They don’t help to organize the flow of information through a business. The quality of work is affected due to the lack of support that exists without a systemic knowledge-sharing system in place. The staff becomes less independent and the output goes down when critical knowledge is less widespread throughout the organization.

Knowledge sharing does have obstacles that include:

Budget: setting up systems like these is very costly.

Time: it takes time to plan and perform a knowledge exchange due to the number of moving parts and it’s the complexity

Operating environment: company culture may not be open to this type of change, building a business case and considering the needs of stakeholders should be considered.

Planning resources: it is challenging to get insight from everyone that will be using a system like this

People: people may be unfamiliar with how the software will benefit them, things like roles, commitment, willingness to learn should be considered.

Things that are working are not reproducible. Organizations need to scale up and replicate success while learning from failure.

Many organizations have departments that serve internal customers. Many businesses struggle with supporting many internal requests and many of these just fall through the cracks.

In fact, they make it worse. A plug-and-play system that supports all stakeholders can scale in ways that support an optimal user experience.


An all-in-one, easy-to-use solution that brings everything together.  Notion is a knowledge management solution app. It makes it easy to support all business activities with its all-in-one solution that is expandable.

  • With Notion, you can get things done easier. Templates and processes can be designed easily, and these individual components can be nested to build a SYSTEM where everything is at your fingertips.  

Knowledge Capture

With Notion’s platform, you can support clinical systems. There is a disconnect between software vendors and scientists. If the quality of work is poor, time is wasted. Increased control over risk on projects with on-time deliveries for quality product programs and higher ROI

Work Efficiency

Trust, planning, brainstorming, jobs to be done, coherent roadmaps, and stakeholder insights can be tracked in one place.

Digital Healthcare Applications

With Notion, you can consider how things work together on a higher level. You can forecast future trends vet new technologies.

Examples include:

  1. Physician-patient video visits
  2. Patient experience
  3. Blockchain data and smart contracts
  4. Chronic disease management and patient compliance with infusions
  5. Caregiver information that allows there to be a resource for the care coordination team

Benefits of Using a Knowledge Management App

The main benefit is the alignment of company activities. Product Managers or Business Analysts frequently are responsible for bringing teamwork together. Cross-functional collaboration requires an effort that includes:

  • Communicating company values
  • Achieving outcomes
  • Setting the example for other staff
  • Providing reassurance for staff
  • All information is there when you need it.
  • Working alone or with others.


The application allows you to create a blank canvas for many tasks. It is analogous to a blank page in a Word processor—you can think, write and plan, which are all critical to the success of any business.

Clarity around ideas offers pathways that improve efficiency. Clarity also means that you are archiving documents so that you never lose them. This fosters greater collaboration.

Asynchronous communication is something that’s not exactly a new thing. With notion, it’s easier.


Creating knowledge bases is easy. Place all core processes and information in a central knowledge base. Go back through time in your company’s history. Nowadays companies change companies often.

Role-Specific Views

If you have a diverse range of employees, freelancers, and contractors, it is vital that your network sees what’s relevant to them. Role-specific views of a project board can be set up so that only the work that relates to that role will be visible.

Living project documents

People have different rhythms of productivity and asynchronous work is common. Pages can be built to consolidate KPIs, OKRs, and Goals. With all project information being accessible people can see how their work fits into larger company objectives. One company employee described this as a way to see a company as it’s being built, regardless of your position in the company.

Prioritizing Ideas

Good ideas can be distracting. At times, it’s challenging to determine which ideas to prioritize. Notion allows you to build a roadmap. Notion’s formula feature is a no-code, ‘low-code way of filtering ideas through a scoring system for instance. Vision and focus are maintained because the team is clear on what they want and what to do next.

Gathering Information

Having things in different places is a hassle. Centralizing, the entire workflow improves transparency. One team created spec templates that act as locations to initiate projects. Specs contain requirements, diagrams, mockups, etc. This helps maintain clarity on what and why the team is building something.

Sprint Planning

Specs act as a starting point before projects move to the mainboard. Engineers and the team can scope out what needs to be done. Backlogs can be maintained.

Customer Feedback

Issues can be tracked and addressed. All incidents are tracked in Notion and requests can be sorted, and prioritized. User experience is improved due to better follow-ups with users and feedback loops that are closed.

  • Handling Multiple Requests
  • Team wiki
  • product roadmap
  • meeting notes
  • Setting KPIs and Goals

Other Features include:

Accountability (GPS Tracking, IP Address Locking, Geofencing, and more

Payroll Streamlining (We offer payroll export and integrations with many popular payroll providers)

Scheduling (Drag & Drop, Repeating Schedules, Employee Availability, and more)

I’ll detail each below.

  • Requests come in by email and there may be hundreds of requests for help.
  • Uniformity is lacking and this leads to a lack of support and prioritization of work.
  • People ask for different tasks to be completed like documentation, management, and more. Notion allows users to get help faster due to accessibility. 2

Extending the Application: An interactive all-hands presentation

Build Your Own Tools with Notion

With Notion, you can consider how things work together on a higher level.

Here are some more examples of things you can accomplish with Notion:

A people directory: List out your people directory making it easy to find people, while providing user permissions for relevant employee tasks.

Sales one-pagers: Sales teams need information that allows them to become knowledgeable about products and services. A one-pager makes product information intuitive.

Contractor hubs: Store information about contractors and track their progress with a hub.

Chronic disease management and patient compliance with infusions

Caregiver information that allows there to be a resource for the care coordination team

Templates and Guides

2. Case Studies

  • To see a full list of Notion. so features, go here.

What Do Users Have To Say About Notion?

At the time of writing, Notion has:

Would you like some help setting this up?  Fill out a short application and book a call here.

Takeaways—Notion provides a single space to organize everything that matters. It’s modular so you can build your business as you see fit. Add new departments, processes, and flows with ease.

It may still require planning in terms of how you will use this software. A good practice would be to list out business requirements and to get the team on the same page so that things are clear. If you're seeking to build an operating system for your business

Notion is a good tool that has a lot of built-in functionality. It's not perfect but, it can cut costs experienced by going with traditional software implementations or business process management required to implement business systems.